Salesforce Governance Framework Every Enterprise Needs
As your Salesforce org grows, so does the chaos. What starts as a clean, efficient system slowly turns into a tangled mess of custom fields,
Salesforce Service Cloud Quickstart Package
Your customers expect fast, consistent support across every channel. Perigeon’s Service Cloud Quickstart gets your support team fully configured with case management, omni-channel routing, a self-service knowledge base, and performance dashboards — all in just 2 weeks. Stop managing support through emails and spreadsheets and start delivering the customer experience your business deserves.
2 Weeks Go-Live
Salesforce Certified Consultants
5-Star Rated Service
Service Cloud Consulting
What's Included in This Package
Completion Timeline:
Approximately 4 Weeks
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Project Kickoff & Business Process Review
Customer service workflows reviewed, dedicated consultant assigned, Salesforce org access configured, and a clear 2-week project plan shared — so your team knows exactly what’s happening from day one.
Case Management Setup
Case object configured with custom fields, case types, priority levels, status values, and assignment rules — so every customer issue is captured, categorized, and routed to the right agent automatically.
Omni-Channel Support Configuration
Email, chat, phone, and social media channels enabled and configured for seamless customer support — with omni-channel routing ensuring cases reach the right agent based on skill, availability, and priority.
Knowledge Base & Self-Service Portal
A structured knowledge base set up with article templates and categories — so your agents resolve cases faster and customers can find answers independently without always needing to contact support.
Service Reports & Dashboards
Performance dashboards configured tracking case resolution times, first response times, customer satisfaction scores, and agent productivity — giving your service managers real-time visibility from day one.
Service Cloud Training
1-hour live training webinar covering case management, omni-channel routing, knowledge base management, and reporting. Recorded and shared for future team reference.
Our Quickstart Implementation Approach
Discovery & Planning
We review your current support process, case volumes, channel requirements, and escalation rules. Consultant assigned and project scope finalized.
Configuration & Build
Case management, omni-channel routing, knowledge base, automation rules, and dashboards configured in your Service Cloud org.
Data Import & Testing
Existing cases, accounts, and contacts imported. All configurations tested end-to-end — routing rules, escalations, and SLA alerts verified.
Training & Go-Live
Existing cases, accounts, and contacts imported. All configurations tested end-to-end — routing rules, escalations, and SLA alerts verified.
Service Cloud Quickstart Benefits
Go Live 3x Faster
2-week delivery vs. the industry standard of 6+ weeks — start delivering better customer support immediately.
Every Case Captured & Routed Automatically
No more missed emails or unassigned tickets — every customer issue is logged, prioritized, and routed to the right agent from day one.
Customers Help Themselves
A self-service knowledge base reduces repetitive support requests — your agents focus on complex issues while customers find quick answers independently.
Full Support Visibility From Day One
Case resolution times, SLA performance, and agent productivity tracked in real time — your service manager always knows where things stand.
Fixed Scope, No Surprises
Know exactly what you get before the project starts — no scope creep, no unexpected costs.
Why Choose Perigeon for Your Service Cloud Quickstart?
Perigeon is a certified Salesforce consulting partner with hands-on experience implementing Service Cloud for businesses across the US, India, and globally. Every Perigeon QuickStart is delivered by certified Service Cloud consultants — ensuring your case management, routing rules, and customer-facing channels are configured correctly from day one.
Certified Salesforce Field Service consultants
Experience across Utilities, Manufacturing, Telecoms, HVAC & Facilities
US + India presence — flexible timezone support
Go-live in 2 weeks — guaranteed scope
Post go-live support available
Get Started Today!
Ready to transform your business with Salesforce Quickstart Implementation? Let Perigeon’s experts handle the setup while you focus on growing your business.
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Frequently asked questions
What is a Salesforce Service Cloud QuickStart?
A QuickStart is a fixed-scope, fast-track implementation that gets Salesforce Service Cloud configured and live in just 2 weeks. It covers case management setup, omni-channel support, knowledge base, automation rules, dashboards, data import, and team training.
What channels are included in the omni-channel setup?
We configure email and the core omni-channel routing framework as part of the QuickStart. Additional channels like live chat, social media, and telephony can be added post go-live as separate engagements depending on your Salesforce license.
Can we migrate data from our current support tool like Zendesk or Freshdesk?
Yes. We handle basic data import of existing cases, accounts, and contacts as part of this package. Complex migrations from tools like Zendesk or Freshdesk may require additional scoping — we will confirm before starting.
What happens after the QuickStart is complete?
Your team is live on Service Cloud on day 14. From there, you can continue independently or engage Perigeon for advanced features — AI-powered chatbots, Einstein case classification, field service, or complex integrations — as your next phase.
Is my customer data safe during the implementation?
Yes. We follow Salesforce security and data privacy best practices throughout. All data imports are done using secure, Salesforce-approved tools and methods.
Can we add more features after go-live?
Absolutely. The QuickStart is your foundation. Perigeon can help you add Einstein AI, advanced automation flows, customer satisfaction surveys, field service management, and more as separate engagements.
Free Consultation
Turn your Salesforce ideas into real business results
Planning a Salesforce project or exploring ways to improve your existing setup? Let’s connect. Our experts will understand your business goals, evaluate your requirements, and guide you toward the right Salesforce solution—no obligation, just clear direction.
Whether you’re starting fresh or optimizing what you already have, Perigeon is here to help you move forward with confidence.
Ujval Shah
CEO, Perigeon Software Pvt. Ltd.
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